Your XONIC partner in Austria.
Online store, inventory management, and support—all from a single source: with SelectLine through our Vienna-based partner RIHNet, or without SelectLine directly from us.
Click to enlarge.
Your Support
Two options—you don’t choose; your inventory management system decides.
In Austria, we partner with RIHNet GmbH for SelectLine projects. We manage all other projects directly from Chemnitz. In both cases, you’ll receive the same e-commerce platform and a dedicated point of contact—only the point of responsibility differs.
You’re using SelectLine
In that case, RIHNet GmbH in Vienna is your point of contact. They have hands-on experience with SelectLine and will integrate your inventory management system with the online store—whether SelectLine is already up and running or being implemented alongside the store for the first time.
- Integration of existing SelectLine systems
- New implementation, including consulting
- Synchronizing products, prices, inventory, and orders
You’re not using SelectLine
Then we’ll support you directly. You’ll work with the developers who build the XONIC Shop System—with no middlemen. XONIC provides its own interfaces for other inventory management systems, and if none fit, we’ll program one.
- Consulting, implementation, and support from the manufacturer
- Integration with other inventory management systems
- Custom programming when the process requires it
Our partner in Vienna
RIHNet GmbH – SelectLine in practice.
Merchandise management and online stores rarely fail because of the technology, but rather because of the processes in between. That’s exactly where RIHNet comes in.
SelectLine Integration and Inventory Management Consulting
RIHNet supports Austrian companies with SelectLine—from implementation through ongoing operations. Combined with XONIC, this creates a seamless workflow: The online store pulls product information and inventory levels from the inventory management system, orders are processed, and no one has to enter data twice.
- SelectLine Implementation and Support
- Integration with the XONIC Shop System
- Process Consulting for Retail and Commerce
Austrian Connections
Connected to everything you need in Austria.
Inventory management, payments, and shipping—tailored for the Austrian retail market.
SelectLine
Inventory Management
Austrian Post
Shipping & Logistics
Klarna
Invoice & Installment Purchase
payever
Payment Gateway
PayPal
Payments
Stripe
Payment Gateway
Austrian Business Practices
What sets e-commerce in Austria apart from its neighboring country.
Many things are simpler than when shipping to Switzerland—and a few things are unique to Austria.
No Customs in the Single Market
Shipments within the EU do not require a customs declaration or import clearance. This saves you exactly the steps that make shipping to third countries so time-consuming.
Value-Added Tax (VAT) and OSS
The store calculates the appropriate rate for each destination country and provides the figures you need for reporting via the One-Stop-Shop procedure. Tax assessment remains the responsibility of your tax advisor—we provide the data.
eps Bank Transfer
The online bank transfer widely used in Austria is available through several connected payment service providers—along with Klarna, PayPal, credit card, and purchase on account.
Shipping via Austrian Post
Shipping labels and tracking information from Austrian Post are generated directly from the order. Additional service providers can be added.
B2B and B2C in the Same Store
Custom prices, discounts, and payment terms for each customer group—including customer-specific pricing. In the Austrian wholesale sector, this is the rule, not the exception.
Marketplaces included
Amazon, eBay, Kaufland, OTTO, and other marketplaces can be integrated as XONIC Premium modules—using the same product database, without the need for duplicate maintenance.
Frequently Asked Questions
What Austrian operators ask us most often.
Do I need RIHNet if I’m not using SelectLine?
No. Without SelectLine, XONIC supports you directly—consulting, implementation, and support are then provided by the shop system’s manufacturer. RIHNet comes into play as soon as SelectLine is to be integrated or implemented.
Can my existing SelectLine installation be integrated?
Yes. The synchronization includes products, prices, inventory, and orders. The specifics of the integration depend on your SelectLine version and your processes—RIHNet will clarify this during an initial consultation.
Can I offer eps bank transfers?
Yes. eps is available through several of the connected payment service providers. Which provider is the most cost-effective for you depends on your sales volume and the other payment methods you wish to offer.
Do I need to worry about customs if I’m receiving shipments from Germany?
No. Austria is part of the EU single market—there is no customs declaration and no import clearance required. The relevant consideration is value-added tax (VAT), for which the shop provides the necessary figures.
Will I receive support in Austria or from Germany?
Depending on the plan, your dedicated contact person is based in Vienna or Chemnitz—in both cases, they speak German, are in the same time zone, and there’s no call center involved. Email and ticket support are included in all packages; phone support is available starting with the Professional package.
Where is my store data stored?
In Germany and thus within the EU. The store, database, and daily backups are hosted on servers managed by XONIC in a German data center; your customer data is subject to the same GDPR regulations as in Austria. We govern order processing in a contract pursuant to Article 28 of the GDPR.
How does the migration from my current store work?
Products, categories, customers, and order history will be transferred, and existing URLs will be preserved via redirects so that your Google rankings are not lost. We’ll review your data in advance to determine what can be transferred.
Tell us about your plans.
Briefly describe your current situation—we’ll let you know which of the two options is right for you and put you in touch with the appropriate contact person.
- SelectLine connection via RIHNet in Vienna
- Serviced directly by the manufacturer without SelectLine
- Austrian Post, Klarna, eps, and more
- B2B and B2C in a single store
